Spazzmanda

Warning, crude language and misuse of quality curses:

This morning I started the complaint process with a vendor that misrepresented a download of a probably pirated textbook. I’m cheap, and trying to go green and it is an accounting book for a class I’m merely auditing, I thought a digital copy would be, I don’t know, convenient?

Me:

I thought that this was going to be the textbook, (Textbook Title Here.)

Instead, this was the powerpoint presentation for the chapters, which is not entirely useful to me.

I would like a refund please.

Sincerely,

Moi

Them:

hi,you bought the files is not powerpoint presentation for the chapters,it is solution manual or test bank for textbook.

Me:

I understand that now, but it was presented as the textbook.

Am I going to get a refund or am I going to have to take it up with Pay Pal?

Them:

This files is consistent with the description, the product description said it is solution manual or test bank, not textbook,you should see the description before buying, so you agree the describe before you purchase, my file is correct and complete. What you are saying is just an excuse.

Me:

Ok, so insulting your customers is the way you do business and customer satisfaction is not important to you at all.

I will take it up with paypal or my credit card company if necessary (you see, I’ve been a good customer to both organizations and they DO care about how merchants treat me.)

Thank you for being absolutely NO help at all, and have a lovely day.

(Opens PayPal dispute)

Them:

i know you are liar,you steal my files.fuck your mother,watever asshole.

and:

i know you are liar,you steal my files.fuck your mother,watever asshole. i will win,I strongly do not refund, you are an idiot.go away,fuck.

Me:

I didn’t steal your files, they are readily available online.

Also, sir, you may want to be aware that the publisher of this book has no idea you are selling these files.

You should watch yourself. This is no way to do business.

And if you have to resort to cursing and name calling, I’ve already won.

Have a lovely day.

Them:

You are an idiot, the world is on you this idiot, you are a bastard, well, I will give you a refund within 24 hours, you are an idiot. I am a smart person.

I’m comforted that I’m dealing with a smart person here. This would have been a real nightmare otherwise.

Turns out that PayPal does not protect buyers of “Virtual Goods” so I’m most likely out the money  anyways unless CitiCards saves the day or by some miracle the choad actually refunds my money.

Lesson learned.