The good (from Craft):
“Thank you for your email. I apologize that you have received a damaged issue. I will have a replacement sent out to you. It should arrive within 7-10 days.”
…and then the generic (from RCA):
“Thank you for your inquiry concerning the design and quality of your product. Consumer satisfaction is very important to us and we continually strive to provide the best consumer electronics products available. We regret you are not pleased with your product. We invest substantial resources in market research to develop products that meet consumer needs and expectations. We are continually finding ways to improve reliability, designs, product quality, and professional service. Your comments are appreciated, and we thank you for taking your valuable time to contact us.”
Well, at least customer satisfaction is important to them and my comments are appreciated.
I’ll sleep well tonight knowing that. And I’m sure Mamama will rest assured that her money was well spent a year ago on that crappy t.v. because they’ve invested substantial resources to meet her consumer needs.
Oh, and Happy Halloween!
